Last updated: 6 November 2026
We want you to be happy with what you buy from Studyforge Labs. How refunds work depends on where you made the purchase.
Purchases through the App Store (Apple)
In-app purchases and subscriptions bought on iPhone, iPad or Mac are processed by Apple, and only Apple can issue refunds for them. To request one, go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and select “Request a refund”.
Purchases through Google Play
Purchases made on Android are processed by Google. You can request a refund through your Google Play order history or by following Google Play’s refund instructions. Within 48 hours of purchase, Google can usually refund you directly; after that, contact us and we will review your request.
Purchases made directly on our website
- If you buy a product or subscription directly from us on this website, you can request a full refund within 14 days of purchase, for any reason, by emailing support@studyforgelabs.com with your order details.
- If a product is faulty or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015, even after 14 days.
- Approved refunds are returned to your original payment method, usually within 5 to 10 business days.
Subscriptions
You can cancel a subscription at any time. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for. Cancelling does not automatically refund the current period; if you think you were charged in error, please contact us.
Need help?
Email support@studyforgelabs.com and we will do our best to help, whichever store you bought from.